Redesign the Check-in Process for the Arena Labs
Arena Labs trains and optimizes the human-centered skills needed to flourish in the high-stress, high-consequence field of medicine. Arena Labs’ mission is to revolutionize the way frontline healthcare professionals are trained and shift the paradigm from clinician endurance to clinician performance.
Here, I re-designed the check-in process for the Arena Strive app. So users can easily access the app and take the health assessments by answering to a number of questions regarding their stress levels.
My Role: UX/UI Designer
Timeline: January 2023
Final Design
Current Check-in User Journey:
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Establish context (What stage of the Arena are you in)
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Evaluate (Select stress levels)
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Receive feedback (lessons, advice, etc)
Suggested Design Goals From Prompt:
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Increase check-in engagement
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Illustrate value of checking-in
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Encourage people to check-in once a day
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Visually appealing
Added Design Goals:
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Quick and easy - User should be able to accomplish a check in in 5-10 seconds
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Positive reinforcement - Show the user that they are making progress through their check ins
User:
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low on time
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data savvy
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frontline clinician
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Is there a subgroup of "frontline clinicians" we want to focus on?
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Are there specific situations where we expect users to check in?
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What check-in times are most common? Should we prioritize the experience for that part of the "Arena"/day?
Suggested Ideas from Prompt:
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gamification
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point system to increase interest
Additional Questions
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How well does the user understand the product before checking in?
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What type of education is needed in this flow?
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The user interacts with this flow many times. Not onboarding but a daily check in flow.
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Assumption: User already knows what Arena labs app does.
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Are we designing for a new user who is checking in for the first time? or are we designing for returning users?
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What is the result of the check in flow? What happens next? This isn't shown in the loom video but the result of the check in is extremely important because it shows the user why checking in is important and what value it provides.
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Is this a mobile only app? -Assumption: Mobile app only
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Assumption: Mobile app only
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Is the prompt always focused on the topic of stress?
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Assumption: The topic is always focused on stress for V1 but in the future this flow might include more questions/themes.
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Assumptions:
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User already knows what Arena labs app does
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Mobile app only
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The topic is always focused on stress for V1 but in the future this flow might include more questions
User Stories to Focus on Solving:
As a frontline clinician who is feeling overwhelmed before work, I want to get some quick advice on how to manage my stress so that I can feel confident going into my day.
Research & Usability Test:
First, I started by interviewing three people working in the United States Healthcare system (a nurse, a lab manager, an eye surgeon), ages ranging from 25-40.
Then, I conducted a usability testing on the current Arena Strive app (I designed one quickly based on the video) to learn about the users’ paint points.
Interview & Usability Test Results:
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Users want to see more personalization.
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Users relate to quantitative data better.
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Some form of visual elements can make the interface more user friendly.
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Sliding bar with toggles are confusing to users.
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Users are used to think of their work time as shifts.
Some of the Usability Test current Screens:
C&C Analysis:
I researched some competitive apps I found through my exploration and while talking to interviewees. These apps offer a variety of options so users can monitor their physical and mental health.
Sketches:
Users wanted to see some form of personalization and motivation to interact with the app.
Healthcare workers are more used to defining their time at work by shifts, and here they are choosing what “Arena” or “Shift” they are currently at.
Welcome Screen
Questions Screen
Questions are designed quantitatively, all in one page that can be answered by a few clicks.
Three result rings are indicators of progress in stress, focus, and preparedness.
Users can see some tips or their data summary by clicking on these buttons.
Data Screen
There are four timelines to choose from: Day, Week, Month and Year.
Each graph represents one specific trait throughout time. Stress, Focus, and Sense of Preparedness.
Tips Screen
There are different categories in Tips screen that users can choose from based on their needs and interest.
Low-Fidelity Design: Welcome Screen
Low-Fidelity Design: Question Screens
Low-Fidelity Design: Other Screens
Final Wireframe
